ElevenLabs announced a suite of new capabilities aimed at enterprise customers during its New York summit on Wednesday. The voice AI unicorn, valued at $22 billion in September with approximately $600 million in annual revenue, is moving into custom model development, workplace productivity tools, and a partner-driven marketplace ecosystem.

Custom Models and Continuous Learning

The company will enable businesses to collaborate with its research team to fine-tune both proprietary voice models and open-source AI models using their own customer conversation data. Organizations can define specific optimization targets—such as improved customer satisfaction or reduced error rates—with the models adapting and improving as additional call data accumulates over time.

ElevenAI Workplace Application

ElevenLabs opened early access to ElevenAI, a workplace application designed to transcribe meetings into structured notes and actionable to-do lists. The company emphasizes that it obtains consent from all meeting participants before recording and processing audio. Free early access became available on Wednesday.

Enhanced Agent Capabilities

The company previewed new functionality for ElevenAgents, its platform for building voice and chat-based agents. Two key features include Memory, which enables agents to retain information about returning customers—such as language preferences or availability windows—and Routines, which automate follow-up tasks like callback scheduling for mortgage applicants or offering rescheduled appointments to customers on waiting lists.

Partner Network and Marketplace

ElevenLabs announced it now works with more than 550 partners across 44 countries, including Google Cloud, Deloitte, and McKinsey. Beginning next year, enterprises will be able to purchase applications developed by these partners through a newly launched marketplace.

Nvidia Partnership Expansion

The company expanded its computing infrastructure agreement with Nvidia, adding 15 megawatts of new processing capacity for large-scale customers. The two companies are jointly developing a voice agent system designed to contact patients via landline phones for Poland's national health appointment booking system. Nvidia CEO Jensen Huang was scheduled to speak at the event but withdrew this week as Nvidia's board investigates matters related to his conduct.

Strategic Vision

CEO Mati Staniszewski articulated the company's long-term ambition, stating: "Within a few years, conversational agents will become critical infrastructure for every enterprise, as essential as cloud or payments." The expansion comes as ElevenLabs contends with intensifying competition from lower-cost alternatives, including voice models from OpenAI. Staniszewski indicated last week that the company could begin preparing for a public offering in 2028.

Source: The Next Web